ORDERING
Can I use a promotion code during checkout?
Yes, you can place an order utilizing a promotional code to receive a given discount at checkout. Only one discount per order is allowed.
How soon will my order ship?
Typically, your order is shipped within 2 business days (8:30 a.m.–5:00 p.m. CST, Monday–Friday) after you place the order, and you can expect to receive it in 3–7 business days, depending on your location. All orders placed after 2:00 p.m. CST will be processed the next business day. Orders placed on Friday after 2:00 p.m. will be processed on Monday.
What happens if my product is out-of-stock?
If the item you ordered is out-of-stock or backordered, a representative from our Customer Service team will contact you to provide possible options and/or a refund for the out-of-stock item(s).
When can I expect my back ordered product?
If the item you ordered is on back order you can expect your product within a few weeks. If you would like a more exact date of arrival our Customer Service team will be happy to help you out.
How can I view my recent orders?
You can review any old or recent order by accessing your MusclePharm Customer Dashboard
How secure are my order transactions?
All transactions are encrypted with the use of a Secure Socket Layer (SSL) Certificate to protect sensitive information such as usernames, passwords and credit card numbers. All your information is securely transferred over the Internet to safeguard each individual transaction.
RETURN & REPLACEMENTS
What is your return policy?
To return any products please call our Customer Service Team at webcustomersupport@musclepharm.com.
What is your refund policy?
To receive a refund, please call our Customer Service Team at webcustomersupport@musclepharm.com. If customer service requires you to return the product, your refund will be issued once your return has been received at our distribution center. If no return is required, and customer service is in agreement, you will receive a refund.
ACCOUNT MANAGEMENT
How do I create an account?
You can create a free account by clicking here.
How do I change or reset my password?
You can change your password by logging into your MusclePharm Customer Dashboard and click the "forgot password" link.
How do I change my email address on my account?
You can change your e-mail address by emailing WebCustomerSupport@MusclePharm.com with a request to change your email address. Please provide both the old and new email addresses.
TERMS & PRIVACY
For our terms of service and privacy information, please visit our Terms & Privacy section.
