FREQUENTLY ASKED QUESTIONSS (FAQ)
What is the rewards program?-
It is our way of saying thank you. You earn points for activities such as referrals and purchased. Collect more points to spend on purchases.
Who can join?+
Customers with an account are automatically enrolled.
How are points earned?+
You earn points through purchases and various activities, including referrals. Scroll up to see how you can earn your points!
Where is my point balance?+
At the top of the rewards page.
How do I redeem my points?+
To redeem your accumulated points for rewards, it is important to ensure that you are logged into your MusclePharm customer account. If you are making a purchase through a desktop or laptop browser, you can conveniently use the points-slider feature during checkout to redeem your points towards your purchase.
What is the limit to the number of points that can be earned?+
There is no limit! However there is a limit of 500 points per order when writing Product Reviews.
What do the approved, pending, and cancelled statuses mean?+
Approved: These points can be redeemed on rewards immediately
Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
What happens if a friend I refer returns or cancels their order?+
The pending points will be cancelled and removed from your account.
Why did my account balance go down?+
You, or someone you referred, cancelled, or returned a purchase.
Why didn't I earn points for my activity?+
It may take a few minutes for the activity to process and to provide the points.
How do I use my points during checkout?+
You will see your points balance below the items in your cart when you start checkout. The slider will allow you to select the amount of points you'd like to redeem. The maximum redeemable amount per transaction is $40.
How do I leave the loyalty program?+
What happens if I leave then join again?+
You may contact us to re-enroll. Please note that your points will begin at zero.
Where can I report a problem or give feedback?+
How do I get my points for writing a review?+
After your purchase with us you will receive a “leave a review” email asking for your feedback on your recent purchase. From there, please review your products. This will provide you with reward points.
Please note that reward points will not be provided if you review products directly from our website. We appreciate your feedback!
Do points expire?+
Your rewards points will expire 12 months after they are awarded.
